Frequently Asked Questions
Got some questions, Don’t worry we got you covered
How does BackOps help my business?
BackOps automates manual, time-consuming processes by integrating directly with your tech stack (WMS, CRM, ERP, etc.), allowing your team to focus on more strategic tasks. Our AI-driven solutions reduce errors, improve efficiency, and ultimately save you money. Additionally, BackOps provides real-time insights and automates cross-system workflows, ensuring your business can adapt quickly to challenges and scale efficiently.
Why choose BackOps?
BackOps provides the logistics industry’s only AI-powered software engineer, designed specifically to streamline operations and eliminate manual tasks. With our platform, even non-technical users can deploy powerful automations, saving time and reducing errors. We offer flexible integration options, support tailored to your business, and a unique value proposition that includes saving costs and generating revenue through smarter operations.
Do I need to have technical resources available?
No! BackOps can manage end-to-end automation solutions for your team or work seamlessly with your technical resources. Whether you have an in-house team or none at all, we have you covered.
Do you sync with any system?
Yes! BackOps has the capability to integrate with virtually any system, including warehouse management systems, CRMs, ERPs, and more. We also provide custom solutions for unique system needs, ensuring your entire tech stack works harmoniously.
Most of our clients start seeing tangible results within days of onboarding. Depending on the complexity of the automations and integrations, the impact on efficiency, cost savings, and operational improvements can be swift and significant.
How quickly can I see results with BackOps?
No, BackOps is designed to be scalable for businesses of all sizes. Whether you are a small logistics company or a large enterprise, our solutions are tailored to fit your needs, making it easier for you to optimize operations regardless of your scale.
Is BackOps only for large companies?
What kind of automations can BackOps handle?
BackOps can handle a wide range of automations, including data syncing between systems, billing audits, shipment tracking, reporting, workflow automation, and more. We design automations based on your specific business processes and goals.
Can non-technical users set up automations?
Absolutely! BackOps is built to empower non-technical users to create and manage automations with ease. Our intuitive platform allows users to input requests in plain English, and BackOps handles the heavy lifting behind the scenes.
How does BackOps improve efficiency?
BackOps automates repetitive, manual tasks and provides real-time insights into your operations. This frees up your team’s time, reduces the risk of human error, and allows your business to operate more efficiently. Additionally, our AI continuously monitors and suggests optimizations.
What kind of support does BackOps provide?
We offer tiered support options depending on your package. This ranges from email and chat support to dedicated white-glove service with direct Slack or phone support. No matter your needs, our team is here to assist with onboarding, troubleshooting, and optimization.
What industries does BackOps serve?
BackOps primarily serves the logistics and supply chain industry, including warehousing, shipping, and freight forwarding. However, our platform is versatile and can be adapted to other industries that require automation and system integration.
How does BackOps help save money?
BackOps helps businesses save money by automating manual processes, reducing operational inefficiencies, and minimizing errors like overbilling and missed deadlines. We also offer features like audit agents that proactively file claims for billing discrepancies, ensuring you’re not overpaying.
How secure is BackOps?
We take security seriously. BackOps uses industry-standard encryption and follows best practices for data protection. Our platform is designed to ensure that your data and integrations are secure, compliant, and safe from unauthorized access.
What makes BackOps different from other automation platforms?
Unlike generic automation platforms, BackOps is specifically tailored to the logistics industry. We offer deeper integration with logistics-specific systems and provide AI-driven solutions designed to address the unique challenges of supply chain management. Additionally, our platform is intuitive for non-technical users, removing common barriers to automation.
Can BackOps work with my existing systems?
Yes! BackOps is designed to integrate seamlessly with your existing systems, whether it’s a WMS, CRM, ERP, or another platform. We aim to complement your current setup, not replace it, ensuring a smooth transition without disrupting your operations.
How do I get started with BackOps?
Getting started is simple. Reach out to our team for a consultation or self onboard through our sign up, and we’ll assess your needs and create a custom plan tailored to your business. From there, we handle the setup and integration process, ensuring a smooth onboarding experience.
Have more questions?
Feel free to reach out to us at info@backops.ai. We're here to help!
