GDPR Compliance
Effective Date: 09/23/2024
1. Introduction
BackOps.ai, Inc. (“BackOps.ai,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data and your rights under applicable data protection laws.
2. Data Controller and Data Processor
BackOps.ai acts as a Data Controller for the personal data you provide directly to us and as a Data Processor for data processed on behalf of our customers. Our contact details are available in the Privacy Policy.
3. Lawful Basis for Data Processing
We process personal data under the following lawful bases:
•Contractual Necessity: To provide the Services you have requested.
•Legitimate Interests: For improving our Services and for direct marketing, where appropriate.
•Consent: For specific purposes such as marketing communications.
•Legal Obligations: To comply with legal and regulatory requirements.
4. Your GDPR Rights
Under GDPR, you have the right to:
•Access: Request access to your personal data.
•Rectification: Request correction of inaccurate or incomplete data.
•Erasure: Request deletion of your personal data, subject to certain conditions.
•Restriction: Request the restriction of processing of your data.
•Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
•Objection: Object to the processing of your data for certain purposes.
•Automated Decision-Making: Request human intervention where automated decision-making affects you.
To exercise these rights, contact us at [info@backops.ai]. We will respond to your request within 30 days.
5. Data Transfers Outside the EEA
We may transfer personal data outside the EEA for processing. We ensure that any such transfers comply with GDPR, including the use of standard contractual clauses approved by the European Commission.
6. Data Breach Notification
In the event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to your rights and freedoms. If the breach is likely to result in a high risk, we will also notify you without undue delay.
7. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee GDPR compliance. You can contact the DPO at [info@backops.ai].
8. Changes to This GDPR Compliance Statement
We may update this GDPR Compliance Statement from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this statement periodically.
9. Contact Information
If you have any questions or concerns about our GDPR compliance or your rights, please contact us at [info@backops.ai].