The smartest ops team you never had to hire

The smartest ops team you never had to hire

BackOps is an AI-native operating system that learns how your experts work and takes the heavy lifting off your team. It transforms internal processes into always-on automation across legacy systems, vendor portals, and manual tools.

Schedule Demo

Record the process. Approve the workflow. Deploy the automation.

Turn institutional knowledge wrapped inside people’s heads into operations that outlast people, systems, and change, so execution continues as everything else evolves.

116

Jan

Feb

Mar

Apr

May

June

July

Hours

Saved

Today

12h

This year

8650h

116

Jan

Feb

Mar

Apr

May

June

July

Hours

Saved

Today

12h

This year

8650h

Record the process. Approve the workflow. Deploy the automation.

Turn institutional knowledge wrapped inside people’s heads into operations that outlast people, systems, and change, so execution continues as everything else evolves.

116

Jan

Feb

Mar

Apr

May

June

July

Hours

Saved

Today

12h

This year

8650h

Always available.
Actively or passively.

Relay operates 24×7 in the background, monitoring your systems and communication channels for issues as they emerge. When something goes wrong, it takes action automatically. When your team needs support, they can engage Relay directly to resolve the issue. Whether passive or active, Relay executes the process end to end, keeping your team informed without pulling them into every exception.

  • Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:12 AM

    Hi, I placed an order on April 24th and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Alex, I’ve looked into your case, and I can confirm the package was mistakenly delivered to the wrong address. I’ve initiated a reshipment of your order at no additional cost. You’ll receive a new tracking number as soon as it ships. Really sorry for the hassle this has caused. If you need anything else in the meantime, I’m here to help.


    — Relay

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Team,


    Order #48392 (Alex Ramirez) was delivered to the wrong address and has already triggered a reshipment at no cost to the customer. Tracking details will be updated once the new shipment is dispatched. The original issue has also been flagged with the carrier for further investigation.


    — Relay

Sales

Finance

Legal

CS

Ops

HR

Sales

Finance

Legal

CS

Ops

HR

Built for Work That Spans Organizations

Most operational processes don’t belong to one department. Relay connects people, systems, and workflows across the organization, allowing cross-functional teams to collaborate through shared processes not tickets, threads, or handoffs.

A New Type of Operating System

Relay was designed to remove dependency on tribal knowledge and manual coordination. It turns expertise embedded in people’s heads into structured, always-on execution across systems and external partners. Rather than chasing updates or coordinating vendors by hand, Relay runs the process end to end and escalates only when necessary. The result is resilient operations that scale without adding operational overhead.

Execution Summary

Ai

02 Jan

2 Agents

| 6 tools

00:07:18

  • Relay identified multiple issues within a single inbound request, including a temperature breach exceeding product thresholds and a discrepancy between delivered and expected pallet counts. Relay pulled shipment data, temperature logs, BOL details, and carrier tracking information from connected systems. Based on recorded SOPs and product compliance rules, Relay confirmed the shipment qualifies for a carrier claim and identified the affected pallets requiring replacement.


    Relay initiated a carrier claim for the temperature excursion, flagged the impacted inventory as non-compliant and triggered a reshipment workflow for the affected pallets.

This execution summary was generated by Relay based on recorded workflows, system actions, and agent decisions. All steps are fully traceable and auditable.

Execution Summary

Ai

02 Jan

2 Agents

| 6 tools

00:07:18

  • Relay identified multiple issues within a single inbound request, including a temperature breach exceeding product thresholds and a discrepancy between delivered and expected pallet counts. Relay pulled shipment data, temperature logs, BOL details, and carrier tracking information from connected systems. Based on recorded SOPs and product compliance rules, Relay confirmed the shipment qualifies for a carrier claim and identified the affected pallets requiring replacement.


    Relay initiated a carrier claim for the temperature excursion, flagged the impacted inventory as non-compliant and triggered a reshipment workflow for the affected pallets.

This execution summary was generated by Relay based on recorded workflows, system actions, and agent decisions. All steps are fully traceable and auditable.

5/12, 9:15 AM

⚠️ Temperature breach detected on Shipment TJ-48219 (12°C for 47 min). Recommended actions: notify carrier, place inventory on hold, prepare claim.
Approval required to proceed.

Albert Flores

5/12, 9:15 AM

Hi @Relay, Approve carrier notification and inventory hold.
Pause claim filing.

5/12, 9:15 AM

Approved. Carrier notified. Inventory placed on hold in NetSuite.
Claim filing paused pending further approval.


I’ll monitor the case and notify you if additional action is needed.

Albert Flores

5/12, 9:15 AM

Thanks!

You’re Always in Control

Relay is designed with humans in the loop. Teams define approval points, escalation paths, and guardrails so work never runs unchecked. Relay executes end to end, pauses when human input is required, and escalates exceptions to the right people ensuring automation moves fast without sacrificing oversight.

Relay is designed with humans in the loop. Teams define approval points, escalation paths, and guardrails so work never runs unchecked. Relay executes end to end, pauses when human input is required, and escalates exceptions to the right people ensuring automation moves fast without sacrificing oversight.

A Central Orchestration Layer for Modern Operations

Relay provides a shared operational state as work moves across teams and systems. Context doesn’t disappear at handoffs, and progress doesn’t depend on individual ownership. Every action, decision, and outcome is preserved, allowing work to continue smoothly over time. Operations remain coherent even as people, tools, or priorities change.

Your team stays in the loop.

Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.

Always available.
Actively or passively.

Relay operates 24×7 in the background, monitoring your systems and communication channels for issues as they emerge. When something goes wrong, it takes action automatically. When your team needs support, they can engage Relay directly to resolve the issue. Whether passive or active, Relay executes the process end to end, keeping your team informed without pulling them into every exception.

  • Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:12 AM

    Hi, I placed an order on April 24th and the tracking says it was delivered on May 1st, but I haven’t received anything. Can you please look into this?

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Alex, I’ve looked into your case, and I can confirm the package was mistakenly delivered to the wrong address. I’ve initiated a reshipment of your order at no additional cost. You’ll receive a new tracking number as soon as it ships. Really sorry for the hassle this has caused. If you need anything else in the meantime, I’m here to help.


    — Relay

  • Re: Subject: URGENT: Package Still Not Delivered – ORDER #48392

    Today, 9:14 AM

    Hi Team,


    Order #48392 (Alex Ramirez) was delivered to the wrong address and has already triggered a reshipment at no cost to the customer. Tracking details will be updated once the new shipment is dispatched. The original issue has also been flagged with the carrier for further investigation.


    — Relay

Sales

Finance

Legal

CS

Ops

HR

Sales

Finance

Legal

CS

Ops

HR

Built for Work That Spans Organizations

Most operational processes don’t belong to one department. Relay connects people, systems, and workflows across the organization, allowing cross-functional teams to collaborate through shared processes not tickets, threads, or handoffs.

A New Type of Operating System

Relay was designed to remove dependency on tribal knowledge and manual coordination. It turns expertise embedded in people’s heads into structured, always-on execution across systems and external partners. Rather than chasing updates or coordinating vendors by hand, Relay runs the process end to end and escalates only when necessary. The result is resilient operations that scale without adding operational overhead.

Execution Summary

Ai

02 Jan

2 Agents

| 6 tools

00:07:18

  • Relay identified multiple issues within a single inbound request, including a temperature breach exceeding product thresholds and a discrepancy between delivered and expected pallet counts. Relay pulled shipment data, temperature logs, BOL details, and carrier tracking information from connected systems. Based on recorded SOPs and product compliance rules, Relay confirmed the shipment qualifies for a carrier claim and identified the affected pallets requiring replacement.


    Relay initiated a carrier claim for the temperature excursion, flagged the impacted inventory as non-compliant and triggered a reshipment workflow for the affected pallets.

This execution summary was generated by Relay based on recorded workflows, system actions, and agent decisions. All steps are fully traceable and auditable.

5/12, 9:15 AM

⚠️ Temperature breach detected on Shipment TJ-48219 (12°C for 47 min). Recommended actions: notify carrier, place inventory on hold, prepare claim.
Approval required to proceed.

Albert Flores

5/12, 9:15 AM

Hi @Relay, Approve carrier notification and inventory hold.
Pause claim filing.

5/12, 9:15 AM

Approved. Carrier notified. Inventory placed on hold in NetSuite.
Claim filing paused pending further approval.


I’ll monitor the case and notify you if additional action is needed.

Albert Flores

5/12, 9:15 AM

Thanks!

You’re Always in Control

Relay is designed with humans in the loop. Teams define approval points, escalation paths, and guardrails so work never runs unchecked. Relay executes end to end, pauses when human input is required, and escalates exceptions to the right people ensuring automation moves fast without sacrificing oversight.

A Central Orchestration Layer for Modern Operations

Relay provides a shared operational state as work moves across teams and systems. Context doesn’t disappear at handoffs, and progress doesn’t depend on individual ownership. Every action, decision, and outcome is preserved, allowing work to continue smoothly over time. Operations remain coherent even as people, tools, or priorities change.

Your team stays in the loop.

Relay is built with a human in the loop approach giving you full control without sacrificing speed. While Relay automates data capture, task execution, and system updates, your team stays in charge of approvals and exceptions. Every action is reviewable, editable, and aligned with your SOPs, so you can trust automation without losing oversight.

BackOps AI is certified compliant with the following industry best practice standards and frameworks

BackOps AI is certified compliant with the following industry best practice standards and frameworks

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

  • Order Entry

    Analyze Inquiry

    Extract Part/Item Info

    Update ERP

  • Claims Handling

    File Carrier Claim

    Upload Supporting Docs

  • Order Status

    Analyze Inquiry

    Lookup Order in ERP

    Get Shipment Status

  • Reshipment Request

    Detect Missing Item

    Validate Order Details

    Replacement Order

  • Quote Request

    Extract Part/Service Details

    Retrieve Pricing

    Generate Quote

  • Invoice Request

    Parse Invoice Inquiry

    Retrieve Invoice from ERP

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

  • Order Entry

    Analyze Inquiry

    Extract Part/Item Info

    Update ERP

  • Claims Handling

    File Carrier Claim

    Upload Supporting Docs

  • Order Status

    Analyze Inquiry

    Lookup Order in ERP

    Get Shipment Status

  • Reshipment Request

    Detect Missing Item

    Validate Order Details

    Replacement Order

  • Quote Request

    Extract Part/Service Details

    Retrieve Pricing

    Generate Quote

  • Invoice Request

    Parse Invoice Inquiry

    Retrieve Invoice from ERP

Discover the first AI solution that makes global supply chains as seamless and intuitive as modern consumer technology.

Book a demo

  • Order Entry

    Analyze Inquiry

    Extract Part/Item Info

    Update ERP

  • Claims Handling

    File Carrier Claim

    Upload Supporting Docs

  • Order Status

    Analyze Inquiry

    Lookup Order in ERP

    Get Shipment Status

  • Reshipment Request

    Detect Missing Item

    Validate Order Details

    Replacement Order

  • Quote Request

    Extract Part/Service Details

    Retrieve Pricing

    Generate Quote

  • Invoice Request

    Parse Invoice Inquiry

    Retrieve Invoice from ERP

Product

Relay

Why BackOps

Resources

Blog

Careers

Support

Legal

Privacy

Terms

GDPR

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

Product

Relay

Why BackOps

Resources

Blog

Careers

Support

Legal

Privacy

Terms

GDPR

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

Product

Relay

Why BackOps

Resources

Blog

Careers

Support

Legal

Privacy

Terms

GDPR

Based in San Francisco, California

© 2025 BackOps AI. All rights reserved.

The smartest ops team you never had to hire

BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.

Schedule Demo

The smartest ops team you never had to hire

BackOps is your AI logistics companion. Always on, handling tasks, resolving customer issues, and suggesting better ways to work.

Schedule Demo