Leave Pen and Paper Behind. Embrace the Future with Relay.
Relay is an AI-powered supply chain and logistics platform that automates communication, integrates data across systems, and proactively resolves issues to streamline operations and enhance customer satisfaction.
How Relay Works?
Issue Ingestion
Relay continuously monitors your supply chain, ingesting data via calls, emails, SMS, chats and your systems from every touchpoint—suppliers, carriers, warehouses, and more. Whether it’s a delayed shipment, a production bottleneck, or a supplier shortfall, Relay detects issues in real time and flags them for resolution.
Resolution Identification
Once an issue is detected, Relay’s AI analyzes the problem and prescribes the optimal resolution based on historical data, real-time conditions, and business rules.
Action Taken
Relay doesn’t just recommend solutions—it automates the execution. Whether it’s rerouting a shipment, reordering materials, or adjusting warehouse workflows, Relay ensures the right action is taken quickly and efficiently.
Notification of Completion
Once the issue is resolved, Relay ensures every stakeholder is informed. From internal teams to external partners and customers, Relay provides clear, timely updates to maintain trust and transparency.
Instant ROI
Relay transforms how you work, delivering measurable returns across your business operations.
Boosted Productivity
Relay automates repetitive tasks, allowing your team to focus on higher-value work. By reducing manual effort, employees can accomplish more in less time, leading to significant productivity gains.
Enhanced Communication
With real-time updates and centralized communication, Relay eliminates silos and ensures all stakeholders are on the same page. This streamlined communication fosters better collaboration and quicker decision-making.
Reduced Errors and Risk
By automating processes and centralizing data, Relay minimizes human error and mitigates risks associated with outdated workflows. This leads to more accurate operations and fewer costly mistakes.
Scalable Growth
Relay adapts to your business’s evolving needs, making it easier to scale without increasing operational complexity. As your business grows, Relay grows with you, streamlining operations across multiple teams, vendors, and systems.
Modernizing How Legacy Industries Work
Say hello to Relay.
Relay transforms supply chain and logistics operations by automating repetitive tasks, unifying data across systems, and resolving issues in real time.
Why It Works?
Relay is designed to address the universal pain points of supply chain and logistics businesses.
Wasted Time on Manual Processes
Disjointed Systems
Slow Customer Responses
From Chaos to Clarity with Relay.
Then.
Manual collection of customer information for each inquiry.
Now.
Real-time data is automatically pulled from integrated systems, eliminating manual data collection.
Measurable Improvement
5-10 minutes saved per inquiry.
Staff spent hours tracking down updates on unresolved issues.
Unresolved issues are automatically escalated and tracked, with real-time updates provided to agents.
15-20 minutes saved per unresolved issue.
High inquiry volumes overwhelmed staff, leading to delayed responses.
Relay processes inquiries instantly, enabling faster response times.
Response time reduced from 24-48 hours to under 1 hour.
Escalations required manual intervention and follow-ups.
Escalations are automated, with follow-ups handled by the system.
Escalation resolution time reduced by 50%.
Staff handled 50 inquiries per day on average.
Staff now handle 300+ inquiries per day with the same team size.
100% increase in inquiry handling capacity.
Manual reporting took 2-3 hours per day.
Automated reporting provides real-time insights, eliminating manual effort.
2-3 hours saved daily on reporting.
