CONTEXT INGESTION
Before a single agent goes live, Relay builds a complete model of how your operations actually work today. By analyzing your ticket history, mining email threads, recording live workflows, and parsing your SOPs, we surface the processes your team runs every day, including the ones no one has ever documented.
SYNTHESIS
Relay maps how your operations actually run from SOPs, tickets, and logs, surfacing bottlenecks and hidden workflows, then turns that into a prioritized automation plan ranked by impact and ROI.
THE EXECUTION ENGINE
Every agent is shaped by your operations: trained on your SOPs, your exception patterns, your system landscape, and your approval rules. They handle work from start to finish, not just one step.
Most operational work doesn't belong to one team. A claim starts in CS, gets validated by Ops, closes in Finance. Relay keeps the context intact across every handoff so no one re-explains the problem.
Work arrives from everywhere like email, Slack, Teams, web forms, portals, webhooks, voice, SMS, chat, and manual triggers. Relay receives it all through one layer and routes it the same way regardless of where it came from.
Legacy ERPs, vendor portals, carrier websites, terminal-based systems - if it doesn't have an API, Relay navigates the UI the same way your team does. Logs in, fills forms, extracts data, submits actions.
You decide where Relay runs on its own and where it stops for a person. Approval gates, escalation paths, and a verification sandbox keep things moving fast without losing oversight. Every action is logged and reversible.
Relay gets sharper the longer it runs. Overrides tell it where to adjust. New ticket data surfaces new things to automate. Process changes feed back in automatically. Fewer exceptions over time, not more.
TIMELINE
Step 1
Step 2
Step 3 - Ongoing
