Shipment visibility that doesn't depend on your team
Shipment visibility that doesn't depend on your team
Shipment visibility that doesn't depend on your team
Relay tracks containers and shipments across every carrier, detects delays before your team does, updates your systems, and alerts customers proactively — from port to doorstep
Relay tracks containers and shipments across every carrier, detects delays before your team does, updates your systems, and alerts customers proactively — from port to doorstep
How Relay handles Shipping & logistics
How Relay handles Shipping & logistics
01
Monitor & Detect
Monitor & Detect
Relay connects to carrier systems, tracking APIs, and email channels to monitor shipment status in real time. When it detects an exception — delay, route change, delivery failure, temperature breach — it triggers the appropriate workflow immediately.
Relay connects to carrier systems, tracking APIs, and email channels to monitor shipment status in real time. When it detects an exception — delay, route change, delivery failure, temperature breach — it triggers the appropriate workflow immediately.
02
Coordinate & Update
Coordinate & Update
Relay syncs ETA changes to your ERP/TMS, notifies internal teams, and coordinates with carriers. For container shipments, it tracks across ports, customs, and final delivery — updating your systems as the shipment progresses.
Relay syncs ETA changes to your ERP/TMS, notifies internal teams, and coordinates with carriers. For container shipments, it tracks across ports, customs, and final delivery — updating your systems as the shipment progresses.
03
Communicate & Resolve
Communicate & Resolve
Customers receive proactive updates before they ask. If a shipment requires intervention like reshipment, rerouting, insurance claim, Relay initiates the process and keeps all stakeholders informed through resolution.
Customers receive proactive updates before they ask. If a shipment requires intervention like reshipment, rerouting, insurance claim, Relay initiates the process and keeps all stakeholders informed through resolution.
AI Agents that power this process
Container tracking agent
Monitors container status across carriers and ports, updates ETA in connected systems
Shipment updates agent
Detects delivery status changes and pushes updates to customers and internal teams
Container processing agent
Handles container documentation, customs paperwork, and port coordination
RTS agent
Processes return-to-sender shipments, initiates re-delivery or refund workflows
Delivery pull-in response agent
Handles requests to accelerate delivery timelines, coordinates with carriers
ETA Scheduling agent
Monitors carrier system for ETA changes and delivery schedule updates
AI Agents that power this process
Container tracking agent
Monitors container status across carriers and ports, updates ETA in connected systems
Shipment updates agent
Detects delivery status changes and pushes updates to customers and internal teams
Container processing agent
Handles container documentation, customs paperwork, and port coordination
RTS agent
Processes return-to-sender shipments, initiates re-delivery or refund workflows
Delivery pull-in response agent
Handles requests to accelerate delivery timelines, coordinates with carriers
ETA Scheduling agent
Monitors carrier system for ETA changes and delivery schedule updates
AI Agents that power this process
Container tracking agent
Monitors container status across carriers and ports, updates ETA in connected systems
Shipment updates agent
Detects delivery status changes and pushes updates to customers and internal teams
Container processing agent
Handles container documentation, customs paperwork, and port coordination
RTS agent
Processes return-to-sender shipments, initiates re-delivery or refund workflows
Delivery pull-in response agent
Handles requests to accelerate delivery timelines, coordinates with carriers
ETA Scheduling agent
Monitors carrier system for ETA changes and delivery schedule updates
Faster exception detection (vs. manual monitoring)
Faster exception detection (vs. manual monitoring)
Reduction in customer "where's my shipment" inquiries
Reduction in customer "where's my shipment" inquiries
Shipments tracked without human intervention
Shipments tracked without human intervention
Enabled by leading capabilities
Enabled by leading capabilities
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
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BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.