Order management
that runs itself.
Order management
that runs itself.
From inbound inquiry to ERP update, Relay handles the full order lifecycle from status checks, modifications, address changes, reshipments, and exception resolution across email, portals, and legacy systems.
Order management
that runs itself.
From inbound inquiry to ERP update, Relay handles the full order lifecycle from status checks, modifications, address changes, reshipments, and exception resolution across email, portals, and legacy systems.
How Relay handles order management
How Relay handles order management
01
Detect & Classify
Detect & Classify
Relay monitors your inboxes and connected systems for inbound order requests — new orders, status inquiries, address changes, cancellations. It parses the request, extracts the order ID, and classifies the intent automatically.
Relay monitors your inboxes and connected systems for inbound order requests — new orders, status inquiries, address changes, cancellations. It parses the request, extracts the order ID, and classifies the intent automatically.
02
Validate & Act
Validate & Act
Relay cross-references your ERP, shipping systems, and carrier data to validate the request. For status checks, it pulls the latest data and responds. For modifications, it updates the record. For exceptions, it initiates the appropriate resolution workflow.
Relay cross-references your ERP, shipping systems, and carrier data to validate the request. For status checks, it pulls the latest data and responds. For modifications, it updates the record. For exceptions, it initiates the appropriate resolution workflow.
03
Resolve & Notify
Resolve & Notify
The issue is resolved end to end — customer notified, internal team updated, systems synced. If human approval is required, Relay pauses and presents the action with full context for one-click sign-off.
The issue is resolved end to end — customer notified, internal team updated, systems synced. If human approval is required, Relay pauses and presents the action with full context for one-click sign-off.
AI Agents for every order touchpoint
Order status agent
Looks up order status across ERP and shipping systems, composes and sends customer response
Address change agent
Validates new address, updates order record in ERP, confirms change with customer
Reship agent
Detects missing/damaged items, validates order details, initiates replacement order
Order issues agent
Classifies order exceptions, routes to correct resolution path, tracks to closure
Order Inquiry Agent
Handles general order questions — pricing, availability, delivery timelines
AI Agents for every order touchpoint
Order status agent
Looks up order status across ERP and shipping systems, composes and sends customer response
Address change agent
Validates new address, updates order record in ERP, confirms change with customer
Reship agent
Detects missing/damaged items, validates order details, initiates replacement order
Order issues agent
Classifies order exceptions, routes to correct resolution path, tracks to closure
Order Inquiry Agent
Handles general order questions — pricing, availability, delivery timelines
AI Agents for every order touchpoint
Order status agent
Looks up order status across ERP and shipping systems, composes and sends customer response
Address change agent
Validates new address, updates order record in ERP, confirms change with customer
Reship agent
Detects missing/damaged items, validates order details, initiates replacement order
Order issues agent
Classifies order exceptions, routes to correct resolution path, tracks to closure
Order Inquiry Agent
Handles general order questions — pricing, availability, delivery timelines
Reduction in order processing time
Leading wholesale distributor
Reduction in order processing time
Of routine inquiries resolved without human intervention
Regional grocery chain
Of routine inquiries resolved without human intervention
Fewer order entry errors
National building supplier
Fewer order entry errors
Enabled by leading capabilities
Enabled by leading capabilities
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.