File, track, and resolve claims without the manual grind
File, track, and resolve claims without the manual grind
File, track, and resolve claims without the manual grind
Relay detects claim triggers from inbound data, gathers evidence across your systems, files claims directly on carrier portals, and tracks every case to resolution automatically.
How Relay handles Claims
01
Detect & Evidence
Detect & Evidence
Relay identifies claim triggers across temperature breaches, delivery exceptions, damaged goods from inbound emails, system alerts, or sensor data. It automatically pulls BOLs, temperature logs, carrier tracking, and shipment records as supporting evidence.
Relay identifies claim triggers across temperature breaches, delivery exceptions, damaged goods from inbound emails, system alerts, or sensor data. It automatically pulls BOLs, temperature logs, carrier tracking, and shipment records as supporting evidence.
02
File & Submit
File & Submit
Using browser automation, Relay navigates carrier portals, fills out claim forms, uploads supporting documentation, and submits without anyone logging into a single portal. For carriers without portals, Relay composes and sends claim emails with all required attachments.
Using browser automation, Relay navigates carrier portals, fills out claim forms, uploads supporting documentation, and submits without anyone logging into a single portal. For carriers without portals, Relay composes and sends claim emails with all required attachments.
03
Track & Close
Track & Close
Relay monitors claim status by polling carrier portals and inboxes for updates. It follows up on stalled claims automatically, notifies your team of approvals or rejections, and reconciles payouts against original submissions.
Relay monitors claim status by polling carrier portals and inboxes for updates. It follows up on stalled claims automatically, notifies your team of approvals or rejections, and reconciles payouts against original submissions.
AI Agents that power this process
Claims filing agent
Gathers evidence, fills carrier claim forms, uploads docs, submits via portal or email
Claims tracking agent
Polls carrier portals for claim status updates, flags changes, sends follow-ups
Claims polling agent
Monitors carrier systems at regular intervals for batch status updates
Claims review agent
Reviews claim submissions for completeness before filing, flags missing documentation
AI Agents that power this process
Claims filing agent
Gathers evidence, fills carrier claim forms, uploads docs, submits via portal or email
Claims tracking agent
Polls carrier portals for claim status updates, flags changes, sends follow-ups
Claims polling agent
Monitors carrier systems at regular intervals for batch status updates
Claims review agent
Reviews claim submissions for completeness before filing, flags missing documentation
AI Agents that power this process
Claims filing agent
Gathers evidence, fills carrier claim forms, uploads docs, submits via portal or email
Claims tracking agent
Polls carrier portals for claim status updates, flags changes, sends follow-ups
Claims polling agent
Monitors carrier systems at regular intervals for batch status updates
Claims review agent
Reviews claim submissions for completeness before filing, flags missing documentation
Faster claim filing (vs. manual)
Faster claim filing (vs. manual)
Claims filed without human intervention
Claims filed without human intervention
Revenue recovered through automated claims
Revenue recovered through automated claims
Enabled by leading capabilities
Enabled by leading capabilities
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
Meet your new operations layer
Move from people-heavy processes to automated workflows that run continuously, reducing delays, errors, and operational overhead.
Schedule a demo
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.
PLATFORM
USE CASES
BackOps AI
BackOps AI is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.