Privacy Policy
Effective Date: 09/23/2024
1. Introduction
BackOps.ai, Inc. (“BackOps.ai,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data and your rights under applicable data protection laws.
2. Data We Collect
We collect the following types of personal data:
a. Contact Information: Name, email address, phone number, and other contact details.
b. Account Information: Usernames, passwords, and other credentials for accessing our Services.
c. Usage Data: Information about how you use our Services, including interaction data and user preferences.
d. Technical Data: IP address, device type, browser type, operating system, and other technical information.
e. Business Data: Information about your company, including workflows, integrated systems, and data related to your use of our Services.
3. How We Use Your Data
We use your personal data to:
•Provide, operate, and maintain our Services.
•Improve, personalize, and expand our Services.
•Understand and analyze how you use our Services.
•Develop new products, services, and features.
•Communicate with you, including customer support and service-related notices.
•Process your transactions and manage your account.
We may also use aggregated and anonymized data for research and development purposes, including the training of our AI models.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
•Contract: To fulfill our contractual obligations to you.
•Legitimate Interests: For improving our Services, marketing, and preventing fraud.
•Consent: When you have given us explicit consent to process your data.
•Legal Obligations: To comply with legal requirements and regulations.
5. Data Sharing and Transfers
We may share your data with:
•Service Providers: Third parties who provide services such as hosting, analytics, and customer support.
•Business Partners: When necessary for the provision of the Services.
•Legal Authorities: If required to do so by law or to protect our rights.
If we transfer your data outside the European Economic Area (EEA), we will ensure adequate protection is in place, such as standard contractual clauses approved by the European Commission.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
7. Your Rights
You have the right to:
•Access your personal data.
•Request correction or deletion of your data.
•Object to or restrict processing of your data.
•Request data portability.
•Withdraw consent at any time where we are processing your data based on your consent.
To exercise these rights, please contact us at [privacy@backops.ai].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and improve our Services. You can manage your cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure.
10. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us, and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [info@backops.ai].