Order management
From inbound inquiry to ERP update, Relay handles the full order lifecycle across email and legacy systems without your team touching it.
Claims & disputes
Relay detects claim triggers, gathers evidence, files claims directly on carrier portals, and tracks every case to resolution.
Shipping & logistics
Relay tracks containers and shipments across every carrier, detects delays, updates your systems, and alerts customers proactively.
Finance & billing
Relay captures invoices, extracts every field, runs matching, routes approvals, and posts to your ERP without manual data entry.
Data & documents
Relay reads PDFs, forms, attachments, and scans, extracts structured data, validates it, and routes it into your workflow.
Customer service
Relay parses every inbound request, matches it to the right data, and resolves or escalates with full context.
Approval paths
Sensitive actions pause for the right sign-off, with context packaged so leaders can approve quickly and confidently.
Full audit trail
Every decision, source, system action, and escalation is recorded, creating a defensible trail for finance, legal, and operations reviews.
Runs on your systems
Relay works across the tools you already use, adding automation without forcing a rip-and-replace transformation project.
steps per shipment handled by operators today
for routine resolution paths that used to sit in queues
agents monitoring, executing, escalating, and updating systems
